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Eduvera

Legal

Terms & Conditions

The rules for using Eduvera — your account, your courses and your payments.

Last updated 21 Sept 2026Version 2026-09-21

  1. 1.About These Terms

    1.1 The Platform specialises in providing academic and technical Content for university Students, career-readiness support, and guidance or services relating to certain software and applications. The Platform may also offer general Courses that are not limited to university Students and are available to the audiences identified on the relevant Course page.

    • 1.2 These Terms govern the use of the website, Accounts, Courses, Content, Wallet, payments, quizzes, support services, and restrictions relating to devices, security, and Account or Content sharing.
    • 1.3 By selecting the acceptance checkbox, the User confirms that they have read, understood, and accepted these Terms. A User may not create an Account or start a Course before completing the required acceptance.
    • 1.4 If the User does not accept these Terms, the User must not create an Account, use the Platform, or start any Course.
    • 1.5 The Platform records the version of the Terms accepted by the User and the date and time of acceptance. The electronic record may be relied upon as evidence of acceptance to the extent permitted by law.

  2. 2.User Account

    2.1 Registration is available to university Students, regardless of their university or faculty. Persons who are not university Students may also register to use general Courses or services that the Platform makes available to them. Each Course page identifies its intended audience and any specific enrolment conditions.

    • 2.2 The User must provide an accurate name, an accurate phone number, and an accurate parent or required contact number, and must update these details if they change.
    • 2.3 The Platform may require phone-number verification through WhatsApp or another approved verification method. The Account may remain incomplete or unavailable until the required verification is completed.
    • 2.4 The User is responsible for keeping their password and login details confidential and for activity carried out through the Account as a result of the use of those login details. The User must not share the Account or login details with any person.
    • 2.5 If the User knows or suspects that another person has accessed the Account, the User must notify the Platform promptly and change the password where available.
    • 2.6 The Account is personal and may not be sold, rented, transferred, or assigned. The Platform may take temporary or permanent protective measures where there are reasonable indications that the Account has been used by another person or that unusual or suspicious activity has occurred, in accordance with Section 8.
    • 2.7 The User is responsible for monitoring notices delivered through the Platform or to the contact details registered on the Account.

  3. 3.Devices and Sign-In

    3.1 An Account may be registered on a maximum of two devices unless the Platform clearly displays a different limit before a particular service is purchased.

    • 3.2 The Account must not be used on both devices at the same time. The Platform may automatically prevent simultaneous sign-in.
    • 3.3 The User may request the removal or replacement of a device through support. The request is subject to the verification and security procedures in force at the time and may be delayed or refused if Account ownership cannot be verified or misuse indicators are detected.
    • 3.4 If the Platform detects repeated or unusual device-reset requests, it may temporarily refuse further requests, require additional verification, or restrict, suspend, or close the Account depending on the nature and seriousness of the activity.
    • 3.5 Circumventing device or sign-in restrictions is prohibited, including using tools or methods to conceal device identity or share sessions or access codes.
    • 3.6 The Platform may retain technical records needed to verify device numbers, protect the Account, and investigate circumvention or unauthorised sharing, in accordance with applicable law and the Privacy Policy.

  4. 4.Courses and Access Period

    4.1 The User becomes eligible to start a Course after a direct payment succeeds or the Course price is deducted from the Wallet. The access period begins when the User first selects “Start Learning” or “Enroll Now”, as displayed on the Course page.

    • 4.2 Before a Course starts, the Platform displays its essential details, including its price, validity period, the end date of the relevant Academic Term, and any watch-time or viewing limits that apply.
    • 4.3 Each Course has its own validity period. For example, if a Course period is ten days, access expires ten days after first use even if the Student has not completed the Content.
    • 4.4 Academic Courses expire at the end of their relevant Academic Term even if the displayed Course expiry date extends beyond the end of that Term. A Course does not automatically carry over into a new Academic Term.
    • 4.5 The Platform may, at its discretion and following contact with support, grant an exceptional extension in circumstances it considers appropriate. A previous extension does not create an obligation to grant another extension.
    • 4.6 Each video may be subject to a watch-time or viewing limit. The Course page explains the applicable limit and calculation method before the Course begins. The Student is responsible for reviewing this information before selecting “Start Learning”.
    • 4.7 Course access is personal and may not be transferred, shared, or resold, or used for the benefit of another person.
    • 4.8 The Platform may carry out scheduled or emergency maintenance that causes a temporary interruption. Where practical, the Platform will seek to minimise the interruption and notify Users of scheduled maintenance.
    • 4.9 If a material failure attributable to the Platform deprives the Student of a significant part of a fixed Course period, the Platform may provide an appropriate remedy, such as extending access or restoring the affected part, depending on the nature and duration of the failure. This does not apply to failures caused by the User’s device, internet connection, or services outside the Platform’s control.

  5. 5.Protecting Course Content

    5.1 All intellectual-property rights in the Content belong to the Platform or the rights holders who have authorised its use. Purchasing a Course does not transfer ownership of the Content; it grants the User only a limited, personal, non-transferable licence to use it during the permitted access period.

    • 5.2 The User must not record the screen or video; take screenshots; or copy, extract, reproduce, download, modify, translate, distribute, publish, sell, or commercially exploit any Content unless the Platform gives express written permission. This restriction applies equally to recorded Content and live online sessions, including recording by means of an external device or software.
    • 5.3 The Account, videos, files, study notes, quizzes, and other educational materials must not be shared with any person, whether for payment or free of charge, or published on any other website, application, group, or platform. This includes sharing a live-session link or access credentials or allowing another person to attend or benefit from a session through the User’s Account.
    • 5.4 The Platform does not provide a general Content-download option. If a Student needs a printed copy of material that the Platform permits to be printed, the Student must contact the Platform to ask about an available printed copy or approved printing service, if any.
    • 5.5 Disabling or bypassing technical protection measures, or attempting to access Content files, links, or code by unauthorised means, is prohibited.
    • 5.6 The Platform may use technical records, device data, usage patterns, and other lawful evidence to investigate Content misuse, subject to applicable law and the Privacy Policy.
    • 5.7 A breach may result in Content access being blocked or the Account being suspended or closed, depending on the seriousness of the breach and subject to Section 8. The Platform reserves the right to seek compensation and take appropriate legal action for infringement of its rights or the rights of Content owners.

  6. 6.Payments, Wallet and Top-Up Cards

    6.1 Course and service prices vary by Course or offer. The final price and any applicable charges or taxes are displayed before payment, and the price shown on the checkout page is the price applicable to the transaction.

    • 6.2 Payment may be made using bank cards, electronic wallets, payment gateways, transfers, or instalment methods made available by the Platform at the time of the transaction.
    • 6.3 A direct payment is completed after the transaction is confirmed as successful and the Course or session is made available in the Account. A Wallet top-up is completed after the balance is actually credited to the Account.
    • 6.4 The Wallet may be topped up using available payment methods or a code or top-up card issued by the Platform or an authorised channel.
    • 6.5 Topping up the Wallet alone does not activate or reserve any offer or discount. An offer is activated only after the User completes the purchase or activation steps displayed on the offer page during its validity period and while its conditions are satisfied and it remains available. If the User tops up the Wallet but does not complete activation, the User may not later claim the offer price or benefits after the offer expires or its available places are exhausted. The balance remains available for ordinary use under these Terms. If the User completes the required steps during the offer period but activation fails because of a verified technical failure attributable to the Platform, the User must contact support, and the Platform will verify the transaction and provide an appropriate remedy according to the circumstances.
    • 6.6 The Wallet balance is intended to purchase services available on the Platform. It is not a bank account and does not earn interest or returns.
    • 6.7 Any remaining Wallet balance expires at the end of the Academic Year determined by the Platform. The expiry date is disclosed before or at top-up and is also displayed on the Wallet page or another clear location within the Account. The User is responsible for using the balance or submitting an eligible refund request before the expiry date.
    • 6.8 On the expiry date, unused balance is reduced to zero. Any valid refund request submitted before expiry will continue to be processed, without prejudice to any mandatory right available to the consumer under Egyptian law.
    • 6.9 An eligible balance refund may be requested under the published verification procedures. A transfer from the Wallet to a personal payment method, such as InstaPay or Vodafone Cash, may take 30 to 45 days from completion of the required information and acceptance of the request.
    • 6.10 A Course may be cancelled and its value returned to the Wallet if the request is submitted within the first two hours of use, provided that the Student has not consumed Content beyond a reasonable limit or the limit displayed on the Course page. The electronically recorded submission time applies even if the request is reviewed during official working hours later.
    • 6.11 If a Course refund is approved, the value is credited to the Wallet within one or two business days unless a security or technical review is required, in which case the User will be informed of the request status.
    • 6.12 Top-up cards and codes are for one-time use unless otherwise stated and are subject to the value, validity period, and offer conditions disclosed when issued. The User is responsible for keeping the code confidential until it is used.
    • 6.13 If a payment fails, is reversed, or is disputed, the User must contact support and provide the transaction information required for verification. The Platform may suspend the related service until the payment status is resolved.
    • 6.14 The User must not use unlawful payment methods, use another person’s payment method without authorisation, or make malicious disputes regarding valid payments. The Platform may take protective and suspension measures under these Terms where fraud is reasonably suspected.
    • 6.15 Nothing in this Section limits any mandatory consumer right under Egyptian law. The refund policy must not be interpreted as a waiver of any right that cannot lawfully be waived.

  7. 7.Quizzes and Conduct

    7.1 Quiz answers and submitted work must be the Student’s own work and reflect the Student’s actual level so that feedback and assessment are useful and accurate.

    • 7.2 Cheating, impersonating another Student, submitting another person’s work as one’s own, or helping another person circumvent quiz rules is prohibited.
    • 7.3 The User must not upload or send illegal, abusive, threatening, harassing, rights-infringing, or privacy-infringing material.
    • 7.4 Users must treat instructors, Students, and Platform personnel respectfully. Harassment, threats, insults, intimidation, inappropriate Content, and unauthorised promotions are prohibited.
    • 7.5 An instructor or the Platform may review quizzes and provide feedback. The score recorded after completion is the final score, and attempts, scores, or deadlines will not be changed unless the Platform corrects a technical or academic error or announces otherwise.
    • 7.6 The Platform may remove prohibited Content, restrict the participation of a User or instructor, or suspend or close an Account depending on the nature and seriousness of the breach.

  8. 8.Suspension and Account Closure

    8.1 The Platform may restrict, suspend, or close an Account where there is reasonable cause, including:

    • - breach of these Terms or an attempt to circumvent them; - sharing an Account or Content, or bypassing device restrictions; - infringement of intellectual-property rights; - fraud or misuse of payment methods or top-up cards; - unusual or suspicious activity threatening the Account or Platform; - cheating, harassment, threats, or illegal or inappropriate material; - a binding legal or regulatory request; or - use that causes material harm to the Platform, its Users, or rights holders.
    • 8.2 The Platform may impose an immediate temporary restriction where necessary to protect an Account, Content, Users, or to prevent continuing harm. A temporary restriction does not by itself establish a final breach.
    • 8.3 Where possible and lawful, the Platform will notify the User of the reason for suspension or closure and how to submit an explanation or appeal. Some details may be withheld where disclosure would prejudice a security investigation, another person’s rights, or the law.
    • 8.4 The Platform will review the explanation or appeal and available information and then lift, modify, or maintain the action. The decision is final within the Platform, without limiting the User’s legal right to complain or approach a competent authority.
    • 8.5 Suspension or closure may prevent access to Courses, Content, and the Account. Wallet balance does not become the Platform’s property merely because the Account is closed; it is handled according to the refund policy, the reason for closure, amounts properly due, and mandatory legal rights.
    • 8.6 The User may request Account closure through the email address in Section 11 after completing verification and resolving pending requests or transactions.
    • 8.7 Closing an Account does not affect rights, obligations, or claims arising before closure. Intellectual-property, payment, liability, and governing-law provisions survive to the extent necessary.

  9. 9.User Data

    9.1 The Platform may collect Account and contact details, verification information, device and sign-in information, Course and quiz usage, payment records, support requests, and data required to secure the Platform.

    • 9.2 The Platform uses data to operate Accounts and services, process payments, provide support, verify identity and phone numbers, protect the Platform, prevent fraud and misuse, improve performance, and comply with legal obligations.
    • 9.3 The Platform may use WhatsApp or another method to send a one-time verification code. The User should not send a password, full card details, or sensitive financial information by email or message.
    • 9.4 The Platform takes appropriate technical and organisational measures to protect data against unauthorised access, use, alteration, or disclosure. However, no electronic method can be guaranteed to be free from all risks.
    • 9.5 Data processing is subject to the Egyptian Personal Data Protection Law and the Privacy Policy and privacy notice published on the Platform. The User may exercise applicable legal rights or submit a data-related enquiry through the contact method in Section 11.

  10. 10.Changes to These Terms

    10.1 The Platform may update these Terms to reflect changes to its services, policies, or procedures; address legal or security requirements; or correct or clarify a provision.

    • 10.2 When the Terms are updated, the Platform will display a notice when the User opens the website stating that the Terms or Privacy Policy have been updated, together with a link to the new version and its effective date.
    • 10.3 If a change is material, the Platform may require the User to confirm acceptance of the new version before continuing to use the Account or starting a new Course.
    • 10.4 The Platform records the version accepted by each Account and the acceptance date.
    • 10.5 An update does not apply retrospectively to a transaction completed before its effective date and does not remove a mandatory right, except to the extent provided by law.

  11. 11.Contact and General Provisions

    11.1 The Platform may be contacted regarding these Terms, Accounts, payments, or privacy through:

    • - Email: **support@eduvera.org** - Official social-media channels linked in the website footer, including WhatsApp, Facebook Messenger, or Instagram, where available.
    • 11.2 For privacy or policy-related messages, the suggested subject line is: **Eduvera Privacy and Policy Enquiry**.
    • 11.3 Legal and operational notices may be delivered through the Account or to the registered phone number or email address. A notice is treated as received when made available through the ordinary method, unless a failure preventing delivery is established.
    • 11.4 The Platform does not guarantee uninterrupted service. It is not responsible for delay or failure caused by force majeure or events beyond its reasonable control, including widespread telecommunications or hosting failures, disasters, government action, civil disturbance, or large-scale cyberattacks, provided that it takes reasonable measures to reduce the impact and restore service.
    • 11.5 The Platform provides educational services and does not guarantee a particular grade, academic success, employment, or career outcome. This does not affect its obligation to provide a paid service according to its advertised description or any rights granted by law.
    • 11.6 These Terms are governed by the laws of the Arab Republic of Egypt. The competent Egyptian courts have jurisdiction, without limiting the User’s right to approach the Consumer Protection Agency or another competent authority.
    • 11.7 If a provision is invalid or unenforceable, it will be removed or modified only to the minimum extent necessary, and the remaining provisions will continue in effect.
    • 11.8 A failure or delay by the Platform in exercising a right does not constitute a waiver of that right.
    • 11.9 These Terms, together with the Privacy Policy and the Course or offer details accepted by the User, form the agreement governing use of the service. If a specific term displayed on a Course page conflicts with a general provision in these Terms, the specific term applies to that Course to the extent permitted by law.
    • 11.10 The User may not transfer rights or obligations under these Terms. The Platform may transfer its rights and obligations in connection with a restructuring or transfer of the business, subject to notice to Users and without reducing mandatory rights.
    • 11.11 These Terms are prepared in Arabic and English. If there is any difference in meaning or interpretation, the Arabic version prevails, subject to applicable law.
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  12. 12.Key Definitions

    For the purposes of these Terms and Conditions, the following words and expressions have the meanings set out below:

    • “Eduvera” or “the Platform” means Eduvera, its website, educational and technical services, Courses, Content, electronic Wallet, and any other services it provides.
    • “User” means any person who creates an Account, accesses the Platform, or uses any of its services.
    • “Student” means a User who enrolls in a Course or uses educational Content or services.
    • “Account” means the personal account created by a User to access the Platform and its services.
    • “Content” means recorded or live online lessons, videos, live streams, files, study notes, quizzes, questions, model answers, educational materials, and any other materials made available by the Platform.
    • “Course” means any course, session, or educational programme offered by the Platform.
    • “Wallet” means the electronic balance associated with a User’s Account and intended for purchasing services available on the Platform.
    • “Academic Term” means the academic period determined by the Platform, with start and end dates announced by the Platform.
    • “Academic Year” means the annual period determined by the Platform, at the end of which any remaining Wallet balance expires in accordance with Section 6.